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Frequently Asked Questions

Returns

1. I want to return my purchase! What do I do?
2. I would like to return a gift that was sent to me. How do I do that?
3. Can I exchange my order instead of returning it?
4. I printed out my label and misplaced it. How can I retrieve it again?
5. How long does it take for me to get a refund?
6. Do your pre-paid labels cover international returns?
7. I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
8. I only see the option to return my order through UPS on the website. Am I able to return through USPS instead?

Shoes/Brands

1. How do I know my shoe size?
2. I want to know if you carry a specific brand/color/size/width?

Across the Board

1. Are there Zappos.com gift certificates and/or gift cards?
2. Do you do back orders?
3. Do you have a catalog?
4. Do you match prices if an item goes on sale after my purchase?
5. Do you offer Live Chat support?
6. How can I write a review on a product?
7. How do I unsubscribe from any of your mailing lists?
8. How do I use my Gift Certificate/Coupon Code?
9. I tried to check out and the item in my shopping cart disappeared, what happened?
10. Is the item I want going to go on sale soon?
11. My email address has changed. How do I update this information to my current account?
12. The item I want is out of stock. What do I do now?
13. Do you accept orders through VOIP?
14. How do I care for XYZ fabric?
15. What is a Zappos Verified Purchase review?
16. Does Zappos sell single shoes or different sized shoes?

Payment Information

1. Do you accept international credit cards?
2. Do you allow Cashier's Checks or Money Orders?
3. Do you charge sales tax on any item?
4. What forms of payment do you accept?
5. What can cause my order to be delayed?
6. Can I pay with multiple Visa, Mastercard, American Express, or Discover Pre-Paid Gift Cards?

Paypal

1. Why can't I use PayPal or Bill Me Later any more?
2. I paid for my order with PayPal or Bill Me Later and now I want to return it. How can I do that if you don't accept PayPal or Bill Me Later any longer?

Bill me Later®

1. Why can't I use PayPal or Bill Me Later any more?
2. I paid for my order with PayPal or Bill Me Later and now I want to return it. How can I do that if you don't accept PayPal or Bill Me Later any longer?

Technology

1. What are cookies? Do I need to enable cookies on my browser?
2. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

About

1. Are there any benefits to having an account with you?
2. How can I get assistance if I need it?
3. Is there a way I can learn more about the Zappos Family?
4. What are your shipping and return policies?
5. What kind of selection do you have?