FAQs
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Frequently Asked Questions
Returns
- I want to return my purchase! What do I do?
- I would like to return a gift that was sent to me. How do I do that?
- Can I exchange my order instead of returning it?
- I printed out my label and misplaced it. How can I retrieve it again?
- How long does it take for me to get a refund?
- Do your pre-paid labels cover international returns?
- I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
- I only see the option to return my order through UPS on the website. Am I able to return through USPS instead?
Shoes/Brands
Across the Board
- Are there Zappos.com gift certificates and/or gift cards?
- Do you do back orders?
- Do you have a catalog?
- Do you match prices if an item goes on sale after my purchase?
- Do you offer Live Chat support?
- How can I write a review on a product?
- How do I unsubscribe from any of your mailing lists?
- How do I use my Gift Certificate/Coupon Code?
- I tried to check out and the item in my shopping cart disappeared, what happened?
- Is the item I want going to go on sale soon?
- My email address has changed. How do I update this information to my current account?
- The item I want is out of stock. What do I do now?
- Do you accept orders through VOIP?
- How do I care for XYZ fabric?
- What is a Zappos Verified Purchase review?
- Does Zappos sell single shoes or different sized shoes?
Payment Information
- Do you accept international credit cards?
- Do you allow Cashier's Checks or Money Orders?
- Do you charge sales tax on any item?
- What forms of payment do you accept?
- What can cause my order to be delayed?
- Can I pay with multiple Visa, Mastercard, American Express, or Discover Pre-Paid Gift Cards?
Paypal
- Why can't I use PayPal or Bill Me Later any more?
- I paid for my order with PayPal or Bill Me Later and now I want to return it. How can I do that if you don't accept PayPal or Bill Me Later any longer?
Bill me Later®
- Why can't I use PayPal or Bill Me Later any more?
- I paid for my order with PayPal or Bill Me Later and now I want to return it. How can I do that if you don't accept PayPal or Bill Me Later any longer?
Technology
- What are cookies? Do I need to enable cookies on my browser?
- When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
About
- Are there any benefits to having an account with you?
- How can I get assistance if I need it?
- Is there a way I can learn more about the Zappos Family?
- What are your shipping and return policies?
- What kind of selection do you have?